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SHIPPING & RETURNS

SHIPPING POLICY

We’re committed to getting your favorite beauty and self care products to you as quickly as possible. As a dropshipping company, our products are shipped directly from our trusted suppliers and fulfillment partners. Orders are typically processed within 2–5 business days, with estimated delivery times of 7–21 business days, depending on your location and the product ordered. If you purchase multiple items, they may arrive in separate packages. Once your order has shipped, you’ll receive a tracking number so you can follow its journey. While we work closely with our suppliers to ensure timely delivery, occasional delays due to customs, weather, holidays, or carrier issues may occur. We appreciate your patience and are always here to help if you have any questions about your order.

RETURN & EXCHANGE POLICY

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Your satisfaction is important to us. Because our skin and hair care products are shipped directly from our trusted suppliers, we ask that you review our return policy before placing your order.

Returns

For hygiene and safety reasons, we are unable to accept returns or exchanges on opened, used, or tested skin care and hair care products.

If your item arrives damaged, defective, incorrect, or is missing from your order, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. We will work with our fulfillment partner to provide a replacement or refund when applicable.

Refunds

Refunds are available for:

  • Items that arrive damaged or defective.

  • Incorrect items received.

  • Orders that are lost in transit and confirmed by the shipping carrier.

  • Orders canceled before they have been processed for shipment.

Once your request has been reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used beauty products.

  • Products damaged due to misuse or improper handling.

  • Orders with incorrect shipping information provided by the customer.

  • Delivery delays caused by customs, weather, holidays, or shipping carriers.

Order Changes & Cancellations

Orders may only be changed or canceled within 12 hours of purchase. Once an order has entered processing, we are unable to make changes or cancel it.

Need Assistance?

If you have any questions or concerns about your order, please contact our customer support team. We are committed to providing excellent service and will do our best to resolve any issues promptly.

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