TERMS & CONDITIONS

At My GLOW Up Era, we are committed to providing exceptional customer service and ensuring a positive shopping experience. By purchasing from our website, you agree to the following Customer Care Terms & Conditions.

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Customer Support

Our customer care team is available to assist with questions regarding products, orders, shipping, returns, and general inquiries. We strive to respond to all customer inquiries within 24–48 business hours, excluding weekends and holidays.

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Order Assistance

Please review your order carefully before completing your purchase. Once an order has been processed, we may not be able to make changes or cancellations. If you need assistance with your order, contact us as soon as possible, and we will do our best to help.

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Product Information

We make every effort to provide accurate descriptions, ingredient information, and product images. However, slight variations in packaging, color, or labeling may occur due to manufacturer updates. Customers are responsible for reviewing product ingredients before use, especially if they have allergies or sensitivities.

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Shipping Support

As a dropshipping business, products are shipped directly from our trusted fulfillment partners. Shipping times are estimates and may vary due to customs processing, weather conditions, holidays, or carrier delays. Once your order has shipped, tracking information will be provided whenever available.

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Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and work to provide an appropriate resolution.

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Returns & Refunds

Please refer to our Return & Refund Policy for complete details regarding eligible returns, replacements, and refunds. Due to hygiene and safety standards, opened or used beauty products cannot be returned.

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Customer Responsibilities

By shopping with us, you agree to:

• Provide accurate billing and shipping information.

• Ensure your shipping address is correct before placing your order.

• Use our products according to the manufacturer's instructions.

• Contact us respectfully regarding any concerns or issues.

 

Limitation of Liability

While we strive to provide quality products and excellent service, [Your Store Name] is not responsible for delays caused by shipping carriers, customs, natural disasters, or circumstances beyond our control. We are also not liable for allergic reactions or misuse of products. Customers should discontinue use immediately if irritation occurs and consult a healthcare professional if necessary.

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Privacy

Your personal information is handled securely and is used only for processing orders, providing customer support, and improving your shopping experience. We do not sell or share your personal information with third parties except as necessary to fulfill your order or comply with applicable laws.

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